Dawid Łojewski

Since 2015, Dawid Łojewski is the one everyone turns to when a product causes trouble. As head of after-sales and sales administration, he holds a key but often invisible position: he handles returns, warranties, order tracking and the dialogue with manufacturers when a batch shows a defect. Needless to say, he sees products a second time, after the sale, and knows better than anyone which ones come back and which ones go the distance.

This after-sales perspective makes him a formidably pragmatic tester. In the accessories section, he puts cables, adapters and connectors through their paces with the eye of someone who will have to handle the complaints: a USB-C cable that overheats, a tip that comes loose, a charger whose plug works loose, nothing escapes him. His starting question is never the one on the marketing sheet, but the one from the unhappy customer three months later.

Of Polish origin, Dawid brings the team methodical rigor and real added value on the language front: his fluent Polish and English make dealings with suppliers and customers in Central Europe easier, a valuable asset as the site opened up to the European market. Patient and diplomatic, he often turns a dispute into a loyal customer, which remains the best kind of advertising.

On a personal note, an ever more open secret hangs over Dawid's desk: his all-consuming passion for chocolate. The team is convinced he prefers it to just about everything else, and lives in fear of seeing him one day swap batteries for a chocolate shop. In the meantime, his stash of bars fuels both the long days of handling returns and the general good mood.